Refund & Return Policy

At SuitsMe UK, we prioritize customer satisfaction and strive to ensure every order meets your expectations. Please review our return and refund policy below:

Eligibility for Returns

  • Returns are accepted within 30 days of receiving your order.

  • Items must be unworn, unused, with original tags attached, and in their original packaging.

  • A receipt or proof of purchase is required.

👉 Returns requested after 30 days will not be accepted.

How to Request a Return

  • Email us at suitsmeuk.luton@gmail.com before sending your item back.

  • Returns sent without prior approval will not be processed.

Damages & Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately with details so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale items

  • Gift cards

  • Custom or personalized products

Exchanges

To exchange an item, please return it following the guidelines above. Once approved, you may place a new order separately.

 

Refunds

  • Once your return is received and inspected, we’ll notify you of approval.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or payment provider.

For any questions or assistance, please contact us at suitsmeuk.luton@gmail.com.